Last updated: August 15, 2025

At Poshiva, we want you to feel confident in every purchase. If something isn’t right, we offer a 14-day return policy from the date you receive your item.

Eligibility for Returns

To qualify for a return, the item must be unused, unworn, and in its original condition with all tags attached. It must also be returned in the original packaging. A valid receipt or proof of purchase is required.

How to Start a Return

To request a return, email us at info@poshiva.store. We aim to review and respond to all return requests within 2 business days. If your return is approved, we will send you detailed return instructions, including the return address. Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs. Items sent back without prior approval will not be accepted.

Return Address

All approved returns should be shipped to:

Poshiva

2020 Fieldstone Pkwy Ste 900-195

Franklin, TN 37069, USA

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately and include photo or video evidence of the issue. We may offer a refund or replacement in the event of damaged goods, incorrect items, or if your order has not been delivered within 45 days of purchase. In these cases, we will cover the return shipping cost.

Non-Returnable Items

We do not accept returns for perishable goods, personalized or custom items, beauty or personal care products, flammable materials, hazardous substances, gift cards, or final sale items. If you're uncertain about a product’s return eligibility, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. If you would like a different item, please submit a return request first. Once it is approved and processed, you may place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status. If approved, your refund will be issued to your original payment method (no store credit will be issued unless requested). It may take up to 10 business days for the refund to appear on your account, and your bank or card issuer may require additional processing time. If 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@poshiva.store.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel, contact us immediately at info@poshiva.store. Some products may not be eligible for cancellation depending on the stage of fulfillment.

Contact Us

If you have any questions about returns, refunds, or order concerns, you can reach us at:

Email: info@poshiva.store

Phone: (615) 905-6786

Poshiva, 2020 Fieldstone Pkwy Ste 900-195, Franklin, TN 37069, USA

Last updated: August 15, 2025

This Privacy Policy explains how Poshiva ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.poshiva.store ("Site").

Information We Collect

We collect information you provide directly, including your name, email, phone number, billing and shipping addresses, payment confirmation, and account login details. We also collect usage data such as IP address, browser type, and activity on our Site through cookies or similar technologies. Information may also come from third-party services like Shopify, payment processors, or fulfillment partners.

How We Use Your Information

We use your information to:

- Process and deliver your orders.

- Communicate with you regarding your purchases, account, or inquiries.

- Provide customer service and support.

- Send promotional messages if you have opted in.

- Detect, investigate, and prevent fraudulent transactions or security incidents.

- Improve our Site functionality, user experience, and product offerings.

- Comply with applicable laws and regulations.

Cookies

We use cookies to remember your preferences, enhance your shopping experience, and run site analytics. Shopify and third-party partners may also use cookies to personalize ads and track performance. You can manage cookies through your browser settings, but disabling them may limit certain features. For more details, visit shopify.com/legal/cookies.

SMS Marketing

If you sign up for SMS messages, we may send you order updates, abandoned cart reminders, and promotional offers. Your phone number and opt-in data are used solely to operate this service and are not sold or shared beyond our messaging provider.

Sharing Your Information

We may share your personal information with trusted partners such as Shopify, shipping carriers, and payment processors. We may also share information with marketing and analytics providers to improve our services. We do not sell personal information for monetary value.

Your Rights

If you are a U.S. resident, you may request to access, correct, or delete your personal information. You may also opt out of promotional communications. To exercise these rights, email info@poshiva.store. We may require verification before processing your request.

Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has provided personal data, contact us to request deletion.

Security

We take reasonable precautions to safeguard your information, but no online transmission is completely secure. Please avoid sending sensitive data via unsecured channels.

Policy Updates

We may update this policy periodically, and any changes will be posted on this page with the updated date.

Contact Us

If you have questions about this policy or how your data is handled, contact us at info@poshiva.store.

Last updated: August 15, 2025

This website is operated by Poshiva. Throughout the site, the terms “we,” “us,” and “our” refer to Poshiva. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors. If you do not agree to these terms, you may not access the website or use our services.

1. Store Terms

By using this site, you confirm that you are at least the age of majority in your state or that you have given consent for any minors under your supervision to use the site. You may not use our products or services for any unlawful purpose or in violation of any local, state, or federal laws.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to copy, duplicate, reproduce, sell, or exploit any part of the site or its services without our express written permission. All credit card data is encrypted during transfer over networks.

3. Accuracy of Information

We are not responsible if information on the site is inaccurate, incomplete, or outdated. All content is provided for general information purposes only and should not be relied upon without consulting primary sources. You are responsible for monitoring changes to our site.

4. Modifications and Pricing

Prices and product offerings are subject to change without notice. We may modify or discontinue products or services at any time without liability to you or any third party.

5. Products and Services

Some products may be available exclusively online and may have limited quantities. We make every effort to display product images and colors accurately, but cannot guarantee that your device’s display will reflect colors perfectly. All descriptions and pricing may change at our sole discretion.

6. Billing and Account Information

We reserve the right to refuse or cancel any order you place. You agree to provide current, complete, and accurate billing and account information. If we cancel an order, we will notify you using the contact details provided.

7. Optional Tools

We may provide access to third-party tools on an “as is” basis without warranties or endorsements. We are not responsible for any issues that arise from your use of these tools. Your use is entirely at your own risk and subject to the third party’s terms.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of third-party materials. Accessing these sites is at your own discretion.

9. User Submissions

By submitting reviews, comments, suggestions, or content to us, you grant us the right to edit, publish, or otherwise use them without restriction. We are under no obligation to maintain submissions in confidence or to offer compensation.

10. SMS Marketing

By opting into SMS marketing at checkout or via subscription, you consent to receive text messages regarding orders, promotions, and updates. Message frequency varies. You may opt out at any time by replying “STOP” to any message or using the unsubscribe link provided. Standard message and data rates may apply. For questions, email info@poshiva.store.

11. Arbitration and Class Action Waiver

By using our site, you agree to resolve disputes through individual arbitration in Williamson County, Tennessee, under the rules of the American Arbitration Association. You may opt out of arbitration by sending written notice to 2020 Fieldstone Pkwy Ste 900-195, Franklin, TN 37069 within 30 days of your first purchase. You also agree not to participate in class action claims against us unless we provide written consent.

12. Errors and Omissions

Occasionally, our site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these and cancel or update orders if necessary.

13. Prohibited Uses

You are prohibited from using the site or its content for any unlawful, abusive, harmful, defamatory, or misleading activity. We may terminate your access if we determine you have violated these restrictions.

14. Disclaimer of Warranties and Limitation of Liability

Our products and services are provided “as is” and “as available,” without warranties of any kind. We are not liable for any damages, losses, or injuries resulting from your use of the site or products, except where prohibited by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Poshiva from any claims, demands, or damages arising from your breach of these terms or your violation of any law.

16. Severability

If any provision of these terms is deemed unlawful or unenforceable, that provision will be severed, and the remaining terms will remain in effect.

17. Termination

These terms remain in effect unless terminated by either party. We may terminate your access without notice if we believe you have violated these terms. You remain responsible for any outstanding obligations up to the termination date.

18. Entire Agreement

These Terms of Service, along with any posted policies, constitute the entire agreement between you and Poshiva and supersede prior agreements or communications.

19. Governing Law

These terms are governed by and interpreted in accordance with the laws of the United States and the State of Tennessee.

20. Contact

If you have any questions about these Terms of Service, contact us at info@poshiva.store.

Last updated: August 15, 2025

Processing & Delivery Time

Orders are processed within 1–3 business days, with an average processing time of 2 days. Orders are not shipped or delivered on weekends or holidays. If delays occur due to high order volume or unforeseen circumstances, we will notify you by email or SMS.

Shipping Times

We ship from various fulfillment centers within the United States. Most orders are delivered within 10–15 days, with an average delivery time of 12 days. Tracking details will be provided once your order ships.

Shipping Rates

Shipping is always free on all orders from Poshiva. No minimum purchase is required.

Shipping Locations

We currently ship to addresses within the United States only. We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email or SMS. You can use this number to track your package from our fulfillment center to your delivery address.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at info@poshiva.store. Please retain the original packaging and take clear photos or video of the damage. This documentation is required to process a return or replacement request. For more details, refer to our Return & Refund Policy.

Questions

For any questions regarding shipping, email us at info@poshiva.store. Our team is happy to assist you.